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Rig collapsing mesh...?

Hello! I have a dino rig that has skin on it. When I import it from the creator, all the controls are correct place but the bones and mesh are all combined on the center of the floor. Any tips?? THANK YOU!

I guess you don’t have mGear solvers load.
If you have mGear installed check Maya plug-in manager to see if the solvers are load
alternatively, you can install only the solvers https://gumroad.com/l/GhQoe

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Ah thank you so much! That fixed it!